Job Description

Polisher – Concept/PropertyNameConcept/PropertyNameReports To: Floor Manager / Assistant General Manager / General ManagerDepartment: Front of House – Service Support (in partnership with Stewarding)Employment Type: Hourly, Non-ExemptJosé Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.Position SummaryPolishers ensure every tabletop item—glassware, silverware, plates, decanters, service utensils—is spotless, properly staged, and service-ready. You'll maintain par levels, organize service stations, uphold sanitation standards, and partner with servers, runners, and stewarding to deliver a polished, efficient dining room that reflects JAG's high standards.Key ResponsibilitiesQuality & StandardsInspect and polish glassware, silverware, plates, and service tools to a pristine, streak-free finish.Check for chips, cracks, stains, and water spots; remove damaged items from circulation and report to leadership.Follow JAG standards for tabletop setup, polish technique, and presentation details.Tabletop Readiness & StagingBuild and stage roll-ups, markups, and preset items to spec by meal period and menu.Maintain par levels of polished wares at server stations, side stands, and service bars.Ensure correct glassware and silverware are available by course and seat number needs.Organization & StockingKeep polishing areas, stations, and storage shelves organized, labeled, and mapped.Rotate inventory using FIFO; manage polishing linens/microfiber cloths and replace as needed.Restock linens, napkins, polish kits, trays, and caddies to par.Sanitation, Safety & ComplianceFollow DOH and JAG sanitation standards: clean hands/gloves, polish cloth hygiene, and cross-contamination prevention.Operate glasswasher/3-compartment sink with correct wash/rinse/sanitize steps; verify sanitizer PPM and log as required.Handle hot glassware safely; follow glass break and ice contamination protocols; use PPE and chemicals per SDS.Team Support & CommunicationSupport servers, runners, and bartenders during service with timely glassware/silver restocks.Participate in pre-shift lineups; communicate 86s, shortages, or quality issues in real time.Assist with opening/closing and deep-clean sidework (polish stations, racks, shelves, mats).Events & Private Dining (as applicable)Stage PDR and banquet sets (chargers, specialty glass, cutlery kits) to event specs and timelines.Support quick turns between events with accurate resets.RequirementsRequired Qualifications6+ months of FOH support, polishing, stewarding, or related experience in high-volume restaurants preferred; we'll train the right candidate.Extreme attention to detail and pace; ability to maintain standards during busy service.Knowledge of basic sanitation; Food Handler certification (or ability to obtain).Clear, professional communication; reliable attendance and teamwork.Schedule flexibility (nights, weekends, holidays).Working Conditions & Physical RequirementsStand/walk for extended periods (up to 8+ hours); frequent bending, reaching, and repetitive motions.Lift/carry up to 35–40 lbs.; safely handle trays and racks of glassware.Work around hot/cold items, steam, and cleaning chemicals; slip-resistant footwear required.In Return, We Offer YouCompetitive hourly pay with opportunities for growthEligible health & wellness benefits (for qualifying positions)Employee dining and partner discountsGrowth in a values-driven, award-winning hospitality groupEqual Opportunity EmployerJosé Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

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