HVAC Technical Support IILouisville, KentuckyFull Time8am-5pm M-FAs an HVAC Technical Support II you will be responsible for providing support for sophisticated commercial HVAC equipment. This role supports end users and field support technicians via phone, email, remote connection to the technician's computer, or working with other tech support personnel. You must develop an intimate understanding of how the various equipment layout and design.In this role, you will be answering common questions, providing documentation, or could be working with an on-site technician to diagnose minor issues with electrical, refrigeration, controls, or other related HVAC systems.The position requires working with internal engineering or quality teams to discuss field issues that have been discovered or assisting with validation testing of solutions. Optional travel to jobsites assisting Controls or Design Engineers is required, to diagnose and resolve issues not able to be fixed remotely. Applicants with a mechanical or electrical background are a great fit, if interested in a mix of an office environment and some hands-on work. Product line specific training will be provided. This position has a high career growth potential for those interested in the HVAC service field.Essential Functions or Responsibilities:Answer incoming customer inquiries related to HVAC equipment and systems.Provide clear and concise explanations to customers regarding technical issues.Offer troubleshooting assistance to customers to identify and resolve problems.Analyze and diagnose advanced technical issues related to HVAC systems.Maintain detailed records of customer interactions and technical issues.Identify opportunities to improve field support processes and procedures.Stay current with product specifications, manuals, and technical documentation.Take on advanced technical issues from lower-level technical support personnel.Gather customer feedback and suggestions for improving products and services.Optional travel with senior technical support personnel to jobsites for further diagnostics.Read and diagnose simple controls issues and diagnose using simple programmable controller logic.Qualifications/Skills:Requirements:Must be able to meet safety/physical requirements.High school diploma or equivalent.Technical degree, certification, HVAC certification, or related high level education.Excellent communication and interpersonal skills.Patience and the ability to remain calm under pressure.2-5 years of experience working with HVAC equipment.Some experience using computers and Microsoft Office Suite (Excel, Outlook, Word, etc.).Valid drivers license and able to be put on company insurance for rental vehicles (for travel).Either possess an EPA 608 Certification, or willing to become certified within 6 months of starting.Ability to type at least 20 words per minute, or willing to learn within the first 6 months of starting.Prefer:Previous customer service, technical support, or customer interaction experience preferred.HVAC field service technician experience.Safety/Physical requirements:Ability to lift 50 lbs.Fluent in English.Requires bending, stooping, and standing.Must be able to stand from six (6) to eight (8) hours per day.Follow established safety policies including, but not limited to, mobile equipment, PPE, emergency response, HAZCOM, first-aid response, etc.
...self-contained special education classrooms for students in kindergarten through eighth-grade. Students are primarily those on the autism spectrum and/or other similar cognitive disabilities. At times an Intervention Specialist can also lead a classroom and maintain...
...Associate Sales Representative Calling early career candidates with entry level experience from the following industries: Medical Device Sales | Healthcare Sales | B2B Sales | Pharmaceutical Sales Location: Philadelphia, PA Launch Your Career in Medical Device...
...We are seeking an experienced Senior Tax Accountant / Tax Preparer to join our growing Auburn, Washington team. This is not an entry-level tax preparation position. We are looking for someone with approximately 35+ years of professional tax preparation experience who...
...and more, Emanuel is a cornerstone of community health and critical care across the Northwest. Responsibilities The Patient Safety Attendant participates as a member of the healthcare team by assisting the Licensed Independent Practitioner (LIP) and RN. This team...
...Associate Brand Marketing ManagerRegular Full-Time Management Cerritos, CA, USSalary Range: $75,000.00 To $85,000.00 AnnuallyMeet REVOLVE:REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand...